FAQ

You can reach us by emailing Customer Care or by calling +31 (0) 475 38 91 30.

Our production sites are located in the Philippines and Portugal. In the Philippines, we work with over 500 employees who are fully specialised in crafting orthopedic shoes. The Portuguese production site was set up in 2019 and has more than 100 employees.

All our employees are fully specialised in crafting orthopedic shoes and make everything entirely by hand in our own production facilities.

Because of our craftsmanship and expertise in orthopedic shoes, we can take care of all your production needs. We are a full-service company, so we can provide assistance in any part of the process. No matter your problem, we have the solution.

Do you want to become a CYS partner? Please send an e-mail to Customer Care and we’ll be in touch as soon as possible to make an appointment.

CYScan is a quick and easy scanning solution for submitting sizing data used to make lasts, supplements, foil fitting samples or complete shoes. Head here to find out more about our CYScan solution.

To order the CYScan, please contact your account manager. If you’re not a customer yet and would like to order the CYScan or are simply looking for more information, please send an e-mail to Customer Care or call +31 (0) 475 38 91 30. 

The E-bundle is an online tool that you can use to view all our leathers, including their specifications, so you can always stay up to date with the latest colours, variations and specs.

You can use the E-bundle anytime, anywhere, provided you are connected to the Internet. You can also display the E-bundle on your phone or tablet.

CYStore is an online order configuration tool that our partners can use to order orthopedic shoes and related products. The configuration tool was built on the basis of our CYS order forms, technical manual and standards, making CYStore recognisable, fast and easy to use.

If you’re interested in the CYStore, please contact one of our account managers or our Customer Care team.